By: Adam Rogers
The perception is that adding a live chat app will bombard your team with incoming customer requests.
You imagine customers will be asking for more help purchasing, chasing up location of orders, or other specialized requests that you’d prefer to receive over email. Will your team be able to handle the new, incoming workload?
In a word, yes.
Customers prefer to contact you over live chat. So those worries you have about increased chat requests can be put to the side. Email, social, and phone conversations will move to your chat app.
A live chat app for your Shopify store will benefit your team and customers
Live chat is a great way to get personal with new and existing customers. Being personal counts towards meeting your business goals.
Statistics on live chat show that a live chat app for a Shopify store can grow sales, revenue, and customer loyalty:
>> Grows sales: 38% of consumers are more likely to buy from a company if they offer live chat support
>> Increases revenue: 63% of people who spend between $250-500 a month online are the most likely to both buy from, and be loyal to, companies who offer live chat
>> Keeps customers loyal: 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support
Read More >> https://www.kayako.com/blog/shopify-live-chat-app/
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